Return & Refund Policy
Return & Refund Policy
At MUTAK, we strive to ensure your satisfaction with every purchase. If you are not fully satisfied with your order, you may initiate a return or exchange within 30 days of receiving the item. Please follow these guidelines for a smooth process.
Return & Exchange Conditions
- Authorization required: Please contact us at support@mutaksafe.com with your order number and photos/videos of the item before returning.
- Item condition: Products must be unused, undamaged, and in their original packaging with tags. A receipt or proof of purchase is required.
- Shipping method: We recommend using a trackable shipping service for returns.
Non-Returnable Items
- Sale items, gift cards, or products damaged by the customer are non-returnable.
Refund Process
- Initiate a return: Contact us with the necessary photos and your order number. Our customer service team will respond within 2 business days.
- Return shipping: Upon approval, we will provide return instructions. Customers are responsible for return shipping unless the return is due to our error.
- Refund or exchange: Once we receive the returned item, we will process your refund or exchange within 3-5 business days. Refunds will be issued to the original payment method.
Return Charges
- Defective or incorrect items: Full refund.
- Buyer’s change of mind: Return shipping costs are the buyer’s responsibility. No restocking fee.
Cancellations
- Orders can be canceled if they have not yet shipped. Contact us promptly to request a cancellation and receive a full refund. Once shipped, orders cannot be canceled.
For more details or assistance, please contact support@mutaksafe.com.